RWS Case Study

RWS is one of the biggest language service providers in the world. Based on translation market research, RWS occupied 2nd position as the 100 top localization company. RWS has the spirit to help organizations to remove communication barriers and help audiences in the world. When they contacted us, they required us to work with them on a local language translation for Minangkabau, Banjarese, and Acehnese.

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RWS contacted Bee Happy Translation Services in July 2021. At that time, AI was on the rise, and RWS helped a big software company to train its AI. RWS shared the total word count of almost 100,000 words for Minangkabau, Banjarese, and Achinese in 3 months. We needed to finish all the translations, and we collaborated with more than 10 linguists to achieve the RWS project at that time. By assisting RWS at that time, our organization successfully achieved the 2021 company goal.

RWS Needs & Expectations

Needs

  • Translation services
  • More than 100,000 words translated
  • Social and Cultural content

Expectations

  • The translation should be accurate and meet the client’s requirements
  • They expect that there will be only minor revisions to the project. 

Sandvik Project Highlights

Service

Translation

Field

Social and Cultural Contents

Language

English to Indonesian

Content-Type

Description

Volume

100.000+ words

Duration

2021 - 2022

Project Challenges & Solutions

Challenges

  1. New Languages:
    Since we’ve just finished local languages for the first time, our team is facing a bit of difficulty in finding the right linguist. Every day, we have to search using out-of-the-box methods to find a linguist who can work with us. In this case also we do not have any professional translation to work on and all the translators are newbies. At that time, the local language was very rare, and we also don’t know the market rate for such services yet.
  2. Complex Research:
    Since the field is about social and culture therefore there are several words that are very uncommon to use in daily life. We had a struggle in finding the meaning of each word
  3. Inconsistency in Translation:
    At that time we have some feedback regarding inconsistency, in the fact we also do not have an upgradable project management system. Different translators have different preferences in choosing the words.  Therefore the client’s a little bit in reviewing our translation. 

Solutions

  1. New Languages:
    Other than trying to find the current translators for the project, we start to prepare some translators to support future projects.
  2. Complex Research:
    Our team joined a community platform to find rare vocabulary. We prefer to use the community platform to find rare vocabulary instead of doing deep research. It is because if the translator does too much research, there would be too many references for them, making it difficult for them to decide.
  3. Inconsistency in Translation:
    We decide to reduce some translators based on their quality and only retain the high quality translators to work on this project.

How We Help

Bee Happy helps the RWS by providing them Indonesian local languages for social and culture content translation. Bee Happy is hiring native speakers of the local languages they are needed and the one who knows well about the culture of its languages. By helping them that way, we can provide them the high quality translation results. The translation is not only about word to word translation but also we can put the cultural sense inside it.

Here are the operating procedures:

Since we need to translate technical courses, we must conduct deep research.

Studying the content/data

Creating the glossary with the client

Choosing the linguists

Training the guidelines to the team

Conducting a trial for the team

Translating

QA

Delivery

Accomplishment

Although the local languages are rare, Bee Happy Translation Services successfully conducted the 3-month translation project with RWS. The Bee Happy team could provide all the local languages that RWS needed at that time. Bee Happy is also part of their selected vendor, therefore every time they have a local languages project, they always reach out to us.

Result :

Sandvik Group is internationally known as a manufacturer of heavy equipment for construction and mining purposes. Their clients come from large mining companies. One of them is Freeport in Indonesia. At that time, Sandvik needed help translating manual guides and training materials for technicians using heavy equipment. Thanks to our collaboration, their pain points and the gap between foreign and Indonesian technicians to increase productivity have been minimized.

Ultimately, this made our translation services cater to a wide range of industries and customer profiles, facilitating effective communication and breaking down language barriers in a globalized world. The ideal target audience depends on the industry and specific needs of each business or individual seeking to communicate across linguistic boundaries.